Contact Information

How do I contact the bank if I have a question about my FHB Online service?
You can call FHB Online support at 643-4343 (1-888-643-4343 from the Continental U.S., Guam, and CNMI).

You may also send a message directly to First Hawaiian through the message section of your FHB Online service.

We will not monitor our message system continuously. Consequently, your messages to us may not be read for several hours or until the following Business Day. Therefore, you should not rely on messages through FHB Online if you need our immediate attention. In such cases, call us at 844-4444 (or 1-888-844-4444 from the Continental U.S., Guam, and CNMI). For example, if you need to stop payment on a Paper Check, to report a lost or stolen card, or to report an unauthorized transaction from one of your Accounts, you should call us to ensure prompt action on your request. We will not take action based on your messages through FHB Online until we actually receive and read your message and have a reasonable opportunity to act on it.

What is the FHB Online mailing address?

First Hawaiian Bank
FHB Online
2339 Kamehameha Highway
Honolulu, HI 96819

What is First Hawaiian's email policy?
We send two basic types of email to our customers:

FHB Online Information — We use secured messages to send FHB Online information, including answers to questions about your account, and other legal correspondence, such as new terms and conditions related to your account. We will send you these important messages regardless of your email preferences — you cannot opt out of messages regarding the FHB Online service or your FHB Online account.

Special promotions — We may also use email to send customers special offers or discounts on FHB products and services that we think you would find valuable. If you prefer to stop receiving these special offer emails, you can submit an opt out request that will be made available to you whenever we send you a special offer email.